"Its critical in this current time that we assist our customers to drive as much towards digital customer self-service as possible."
BEP Systems, the mortgage and savings origination software house, has developed the functionality of borrower portals for two of its key customers to extend their capability for self-service during the current COVID-19 crisis.
Working with Link Mortgage Services in the UK, BEP has quickly reacted to client demand and has added the ability to request a mortgage holiday along the government guidelines with a full on-line service request.
Another client has also reacted to the current situation by asking BEP to add two more additional lending portfolios to their Apprivo2 Borrower Portal allowing more of its customers to make a payment on-line helping reduce demand on existing call centres.
In both instances the Apprivo2 Self Service Portal works seamlessly through its rich Application Program Interface (API) layer to the clients’ core servicing platforms.
The Self-Service Borrower Portal from BEP builds on Apprivo2’s market leading originations capability and provides various post-completion activities direct to customers including: making a payment on-line, statements requests, secure messaging, product switching and account maintenance.
Steve Bowering, COO of BEP Systems, commented: “We were faced with a challenge of being able to offer our Borrower Portal customers the ability to request a payment holiday along the government guidelines at short notice – our team have reacted quickly and added this functionality to our Apprivo2 self-service portal in a matter of days.”
Chris Little, MD of BEP Systems, said: “It’s critical in this current time that we assist our customers to drive as much towards digital customer self-service as possible. The Apprivo2 Self-Service Borrower Portal is a highly configurable digital platform that is designed to cater for these types of needs rapidly. Once again, we have demonstrated our ability to react quickly to market demands.”