"It is gratifying to know our customers have taken the time and trouble to give Ovenu Warrington the highest possible rating"
The owners of oven valeting company Ovenu Warrington are celebrating after achieving a clean sweep of 3,290 maximum rated online reviews.
Husband and wife team Paul and Andrea Clark, who established the business in 2007, are one of 85 Ovenu franchisees across the UK who together have amassed almost 24,000 of the highest five-star ratings.
However, when it comes to outstanding customer reviews, Ovenu Warrington has the highest number of any Ovenu franchises in the country.
Such overwhelmingly positive reviews are crucial when it comes to giving customers the confidence to select a home-based service, according to a mini poll conducted by the company.
It found that 67% of respondents are influenced by positive online reviews when choosing to deal with a business.
Paul said: “It is gratifying to know our customers have taken the time and trouble to give Ovenu Warrington the highest possible rating.
“No review fell below the maximum five stars so its’s great to know the business is held in such high regard and that we are delivering a high-quality service which is appreciated and trusted by our customers.”
Franchisees of Ovenu, the leading domestic oven cleaning and valeting specialist, which are based throughout the UK, attracted a total of 23,973 five-star ratings on review platform TRUSTist.
Rik Hellewell, Managing Director of Ovenu, said: “The maximum rating is a tribute to Paul and Andrea’s hard work and dedication. After all, they do say the customer is always right!
“Many people are increasingly turning to online reviews when it comes to choosing services, so its tremendous to achieve the highest quality feedback possible.”
However, the poll also found that 59% of people still value and trust a personal recommendation more highly than online praise.
Andrea added: “It’s important to receive positive feedback through reviews but many of our customers also get in touch through a personal recommendation – so it’s nice to be recognised both online and via traditional word of mouth.”
The research, based on a sample of almost 1,350 people, was derived from mini polls conducted on behalf of Ovenu by independent market research company DRG.
It found that 46% of respondents said overwhelmingly positive reviews meant they would be more willing to pay extra for a product or service.
Meanwhile, 57% said they would require more than 85% positive reviews to have full confidence in a business, whilst just 8% of respondents said they would still part with their cash even if half the reviews were negative.