"We look forward to welcoming customers with a cup of coffee, some fika, and a chat about their car purchase and servicing needs."
Len Hallows, Managing Director at TMS Motor Group
TMS Volvo, the family-owned Volvo retailer, has recently completed a huge refurbishment project to transform its Coventry dealership into a state-of-the-art Volvo Retail Experience (VRE).
The dealership on London Road has already experienced a wealth of positive customer feedback following the launch of the new £1.7m Volvo space.
The new look TMS Volvo Coventry showroom includes a greater display of Approved Used Volvo Selekt models on the forecourt and increased customer parking, and will soon feature the brand new S60 – the sport saloon that completes Volvo Cars’ product range.
The Volvo Retail Experience places a focus on improving the space and design of the dealership and is designed to reflect Scandinavian inspired values of calm, clean lines with ‘cool on the outside and warm on the inside’-style architecture.
The new-look TMS Volvo Coventry features Volvo Cars’ signature lounge area, complete with Scandinavian designed furniture, free WiFi, and tasty Swedish fika (coffee and cakes). Large exterior and interior glazing allows customers to see all activity in the new workshops from - what feels like - the comfort of their own living room.
Alongside the Volvo Retail Experience, TMS Volvo Coventry is also in the process of offering the new Volvo Personal Service (VPS). VPS places more focus on Volvo technicians liaising with their customers, all the way from the point of booking, right through to explaining the services - which they themselves will have carried out.
Len Hallows, Managing Director at TMS Motor Group, said: “We invested in our Coventry dealership so that we could give new and existing customers the best Volvo experience possible.
“Our recent refurbishment isn't just about a change of furniture though. It's designed to make our customers feel relaxed and at ease in an environment that provides flexible waiting, working and assessment areas.
“The launch of our new Volvo Personal Service will help to connect our customers with their technicians for a smooth and efficient experience, and as always, the exceptional TMS customer care comes as standard.
“We look forward to welcoming customers with a cup of coffee, some fika, and a chat about their car purchase and servicing needs."
To contact TMS Volvo Coventry, please email email@example.com or call 02476 303132.
For more information about TMS Volvo Coventry, visit www.tmsmotorgroup.co.uk/volvo.