"We have raised the bar when it comes to providing great customer experience in the motor industry. "
Leeds-based car auction firm G3 Remarketing has invested in training from the National Association of Motor Auction (NAMA) for all of its vehicle inspection staff.
The NAMA training scheme sets out to enhance buyers’ trust in the condition and grade of a vehicle at auction – whether online or in person.
G3, an independent remarketer, holds two physical and two online sales each week. While its physical auctions allow people to touch, see and hear the vehicles for themselves, a motor trader always wants further clarification as to the bodywork condition, too – particularly when purchasing online.
Commenting on why they invested in additional NAMA training, G3’s joint director Matt Dale said: “We have raised the bar when it comes to providing great customer experience in the motor industry. So we also wanted to be one of the UK’s few independent auction houses to achieve this accredited certification for all our inspectors.
“While we’ve always provided detailed damage reports, this additional training combined with our new inspection system, will help our customers to quickly target the specific cars they want to purchase. In addition, our vendors will be provided with equally comprehensive information to help generate and assess client recharges if applicable.”
NAMA is slowly becoming the accepted industry grading standard, to which the majority of the UK’s corporate motor clients embrace.
“Our inspection team pride themselves on producing the very highest reports, and our recently installed inspection studio combined with the additional NAMA training, will help us to further improve our offering to the motor trade.” Dale commented
But this isn’t the only employee training that G3 has invested in. It continues to develop and train staff, including Emma Thwaite, the company’s new assistant accountant.
Funded wholly by G3, Emma is now working towards her accountancy certification from the Association of Chartered Certified Accountants (ACCA).
“We’re committed to providing great customer service, so we’ll always try to attract and retain the best talent the industry has to offer, by spending time and money on developing our employees.” explains Dale.