Property management company All in Property is launching a new 24 hour service which will strengthen its existing level of support to clients.
The creation of the new service means there will be a 24 hour point of contact for clients to raise emergencies with and seek advice relating to their properties.
A specialist team comprising of ten staff will work using a traffic light system which allows them to rank clients’ issues in order of urgency.
Depending on the nature of the call, a contractor will be called out to the site to carry out vital repairs, or the enquiry will be passed through to the daytime team, using a call reporting system which has been specially developed.
Amanda Luby, operations manager at All in Property, said: “The service is something which isn’t widely available within our industry, so it’s an important development which extends the existing level of support we offer and will help to mitigate risks.
“It will enable clients to access services and benefit from full round the clock assistance, which will be especially useful for our landlord and tenant clients.”
All in Property specialises in handling property stock and works in partnership with lenders, receivers, asset managers and insolvency practitioners. The company was founded in 1997 by managing director John Boardman, who established its maintenance division, All in Maintenance, a decade later.
In 2011, the company became the first in its sector to be awarded all three ISO qualifications in quality management, environmental management and occupational health and safety management, a position it still holds.