"Reaching this milestone is testament to the team we have here at 247 Home Rescue. We have regular training on best practice and the latest industry standards"
Home emergency rescue company, 24|7 Home Rescue is celebrating having reached 25,000 Trustpilot reviews, putting it alongside some of the UK’s leading brands for positive customer reviews.
The nationwide home emergency cover plans and repair company, based in Lancashire, has amassed the staggering number of reviews with an average score of 8.5 out of 10, following successful customer call-outs and interactions, since it joined Trustpilot in .
Juned Patel, Group CEO said: “Reaching this milestone is testament to the team we have here at 24|7 Home Rescue. We have regular training on best practice and the latest industry standards, and this has helped us ensure consistent and excellent service throughout the business, from office workers, to those on the road visiting people’s homes. We aim to go the extra mile for our customers, and the feedback we have received shows that our employees do just that, adopting a personal and considered approach to all the work that they do.”
24|7 Home Rescue specialises in providing boiler, home emergency and appliance cover to landlords and homeowners across the country, with rescue plans starting from just £1.20.
Its more than 80 engineers work alongside a small number of sub-contracted specialists to deliver emergency and non-emergency cover, such as boiler installations and energy advice, across the country, every day of the year.
Juned Patel continued: “We are leading the way within our industry and making our customers’ lives easier in their time of need. It is impossible to know when an emergency may arise and assisting a customer through such a stressful time, handling things in a sensitive manner, makes a difference and goes a long way to solving the problem. We have further improved communication channels with our customers by launching a mobile app, that allows customers to beat call queue times and log a claim even faster.”
As well as responding to call-outs, its engineers are trained to provide expert advice to customers on how to make their homes more energy efficient and how to save on energy bills.
The business also employs a UK-wide network of Gas Safe specialists, electricians, plumbers, locksmiths and drainage experts so that it can respond to all emergencies as fast as possible, whatever the time of day.
Juned Patel continued: “We’re delighted to have achieved so many positive reviews on Trustpilot. It’s a major milestone for us and one that puts us among the UK’s most-loved brands.
“It shows that there are firms wanting to put the customer first and improve the industry as a whole. It’s great to see that good work is recognised and shared, even in the digital age.”
For more information about 24|7 Home Rescue and its nationwide home emergency cover plans and repair, visit: www.247homerescue.co.uk.