"I cant praise the team enough. They have been so helpful. "
Geoff Hill, customer
Thirteen’s investment and maintenance team has just finished the scheme in the Throston Grange area, where over 200 customers have had their old heating system upgraded with a new, modern combi boiler. A number of customers have also had their gas fires replaced with electric fires.
84-year old Geoff Hill is just one of the customers to benefit from the work. The member of the Durham Light Infantry Association, who served in the army has lived in Hartlepool for 35 years. He said: “I can’t praise the team enough. They have been so helpful. From start to finish, they have been great. They talked me through how the new boiler works and showed me exactly what to do. Nothing has been too much trouble.”
Site agent Andy Towler, who has managed the scheme added: “It’s fantastic to hear such positive feedback from our customers.
“Investment work like this is so important to ensure our customers have modern, efficient heating systems. The team has done a great job.”
The team, which has been working in the Throston Grange area since January, will shortly be replacing windows and canopies for a number of customers on the estate and installing over 200 ventilation systems, before moving on to the King Oswy estate later in the summer.
Over the next five years Thirteen has plans to invest over £1billion into improving homes for existing customers, building new homes, making improvements to neighbourhoods and into the support services offered to customers.
Customers will receive a letter if there are plans to carry out investment work on their home, to let them know about the plans and the type of improvement work being delivered.