" We are thrilled to win such a prestigious award which reflects the work of our outstanding team. We were delighted just to be shortlisted, and now to win the award is brilliant news."
Vikki Higginbottom, Living Spaces Business Manager
The Grey Street-based company performed exceptionally well throughout the extensive judging period which focused on the quality and level of customer service and care being offered.
The British Property Awards shine a spotlight on the property industry and provides agents throughout the UK with an invaluable opportunity to compare the services they provide against those being offered by local, regional and national competition.
Living Spaces’ 2020-21 letting agent gold award for Newcastle upon Tyne (city centre) demonstrated that staff go the extra mile to provide outstanding levels of customer service in a highly competitive business space.
Vikki Higginbottom, Business Manager at Living Spaces, commented, "We are thrilled to win such a prestigious award which reflects the work of our outstanding team. We were delighted just to be shortlisted, and now to win the award is brilliant news.
"We received fantastic feedback from the mystery shopper calls, with the team described as displaying a ‘very friendly and professional approach’. There was also praise for our knowledge and willingness to help."
Newcastle-based Living Spaces is the sales, lettings and management arm of Kingston Property Services, part of the Bernicia Group. Living Spaces and Kingston both make a significant contribution towards Bernicia's work helping North East communities through the Bernicia Foundation.
Colin Ord, Managing Director of Bernicia Commercial, said, "Congratulations go to the Living Spaces team, everybody should be very proud. This is a huge boost, especially after such a difficult year, and I am confident that they will be further recognised regionally and nationally."
The British Property Awards is seen as one of the most inclusive estate agency awards, on average judging over 90% of agents meeting the criteria at a local level. Its team mystery shops every agent against a set of 25 criteria to comprehensively judge customer service levels.
Robert McLean from The British Property Awards added, “Our awards have been designed to remove any opportunity for bias therefore if an agent has won one of our awards, it is down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that they provide a benchmark for local, regional and national competition.”
