"To be rated as a five star housebuilder for ten years in a row shows how much we care about our customers."
Carl Sobolewski, Managing Director
Local housebuilder, Barratt Developments, has recently received 5 stars in the new Home Builders Federation (HBF) annual customer satisfaction survey. This is now the 10th year in a row that Barratt Developments has been awarded five stars.
The HBF survey asks all customers who have bought a new home whether they would recommend it to a friend. For a housebuilder to be awarded five stars, more than 90% of its customers must state that they are happy to recommend their home. Barratt Developments is the only major national housebuilder to have been rated five stars for ten years in a row.
To mark the achievement of being a five star builder for ten years in a row, Barratt Developments and homelessness charity, St. Mungo’s, are announcing a major new £500,000 three year partnership, to improve the lives of people experiencing homelessness. As the country’s biggest housebuilder, Barratt Developments is committed to creating a positive legacy working with charities and good causes throughout the UK.
Carl Sobolewski, Managing Director of Barratt Developments North East commented: “To be rated as a five star housebuilder for ten years in a row shows how much we care about our customers. We are dedicated to ensuring that both the homes and the whole house-buying experience are as good as possible. It takes a lot of hard work from our teams each year to make sure that our customers are happy, but for us, it’s the most important thing that we do.”
Stewart Baseley, Executive Chairman of the Home Builders Federation said: “Getting a positive endorsement from the people who buy and live in the homes they build has to be the number one priority for a successful home builder. A five star rating demonstrates quite clearly that the processes and culture put in place to achieve this are being implemented effectively across the business. Delivering such high levels of customer satisfaction should provide customers with real confidence in the company and the homes that they build.”
Over the past ten years that Barratt has been a five star housebuilder, more than 57,000 customers have said they are happy to recommend their homes to a friend. This high level of satisfaction comes from the focus Barratt has on quality, design and looking after its customers, particularly post sale.
The HBF New Homes Survey is one of the largest surveys of its type in the country, with 50,000 new owners completing it each year. The simple star rating was developed to make it easy for people to understand which housebuilders have the most satisfied customers.
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