Home About Contribute Sponsorship Contact Sign In


Leisure Industry News

Early self-recognition helped Caryn's burgeoning hospitality career

New ops director of R & B restaurants in her third decade in the industry

Early self-recognition helped Caryn's burgeoning hospitality career

"Our industry is all about personality and procedures. You have got to follow the guidelines, have common sense...there is so much to consider, because there is so much at stake."
Caryn Philip

Caryn Philip loves to get stuck in when it comes to all things hospitality. The newly appointed operations director of North West-based indie group R & B restaurants is in her third decade in the industry and comes across with the same vitality she talked about feeling for the industry when she was just a teen.


“I adopted my parent’s work ethic as a teenager, perhaps subconsciously although I could hear their wise words about the world of work “do it and be proud” ringing in my ears as soon as I started.”


Caryn, 42 now a very busy mum of two young girls as well as moving up the ranks to join founders Paddy Smith and Jonathan Poole at the helm, says she always wanted to prove what she’s worth.


“I began waitressing at 16 and by aged 18, it was like restaurants had become my niche. It felt like the right career decision albeit at an early point. I was in Dublin in my early twenties working at the bustling Lemongrass restaurant and became a supervisor aged 22, a manager aged 23 and then helped to roll out a business aged 24. It was just so enjoyable being involved in all aspects of helping to start a new business, help it grow, see it flourish and be around great teams.


Caryn’s father is an accountant and although she dabbled in financial services working in the insurance industry, the Monday to Friday life wasn’t for her.


“I quickly loved the Saturday hospitality buzz, in fact the whole theatre of it all every day, the dynamic, fun, fast pace, really enjoyed witnessing the evolution of businesses growing and thought I could do this anywhere in the world, literally.”


Caryn soon realised too what it would take to continually excel in the various roles moving up the ladder.


“I knew I’d be proving to others how much a role in hospitality matters as my managerial career in the industry developed. And it’s not the easiest job managing others in this industry…you really do have to work to people’s strengths. First and foremost is to be able to appreciate on the positive side, what it takes to succeed in many different aspects of the industry. If for example, as a customer, you watch the speed of our kitchen staff, the level of their savviness in what they do is huge!


“Our industry is all about personality and procedures too. You’ve got to follow the guidelines, have common sense in abundance…in fact there’s so much to consider, because there’s so much at stake.”


Caryn admits that most people can learn most things in the industry so long as they have that self-conscious, tough streak.


“I developed it by my mid-twenties!”


It’s stood her in good stead now that she’s matured into a role that’s multi-site-based across Liverpool and Cheshire working across five different concepts.


Leisure Business News - A trio of thrill rides are making their debuts at Indoor Funfair which is back in Liverpool later this month for the festive season. The Superstar, Superbowl and Fighter join the line-up which is set across 90,000 sq. ft of Exhibition Centre Liverpool with huge bouncy castle The Realm and a Tagada making their return.

Trio of thrill rides make Liverpool Indoor Funfair debuts

Leisure Business News - One of Blyth s major historical assets has been given blue plaque status by its Town Council. Blyth Battery is a World War One coastal artillery battery that was built in 1916 and served in both the First World War and World War 2.

Historic Site Gains Blue Plaque Honour

Leisure Business News - Voted for by industry peers, The Hotel Catey Awards known as the Oscars of the hospitality industry are the only truly independent awards to recognise outstanding contributions to the industry. The Vicarage, Cranage and The Bridge, Prestbury are both nominated for Hotel Restaurant Team of the Year.

Cheshire Flat Cap Group Shortlisted for Industry Oscars

Leisure Business News - To many people, the best Christmas songs were written and performed in the 1970 s.

70's Sounds Revisited This Christmas in Yorkshire

Leisure Business News - With only 50 days to go until Christmas, most shops are in the full swing of festive season as are garden centres. Transformed into festive spectaculars every year, many garden centres become lavishly decorated winter wonderlands where children of all ages can meet and chat with Father Christmas.

10 of the Best Santa's Grottos Found in Yorkshire Garden Centres This Year

Leisure Business News - The process of planning out your dream wedding day is an exciting and exhilarating time that many eagerly look forward to doing their whole life. With this said, it can also be quite a stressful time too, with so many different attributes to your wedding needing to be organised and thought of.

The Countdown Begins The Ultimate Wedding Planning Checklist

Ten Times Ten

Analytics, Modelling & Business Intelligence Specialists