"Customer satisfaction and delivering a high-quality service is paramount and the introduction of this innovative way of communicating updates, helps us continue to deliver on these goals."
Lorraine Lockie, Head of Residential Property
A new mobile app to help accelerate the home buying, selling or remortgage process for customers has been introduced by Gorvins Solicitors.
Designed to provide transparency throughout the conveyancing process, speed-up transactions and allow for quick and easy communication with case managers, the Gorvins app is being used by Gorvins’ fast-growing residential property team for the vast majority of its conveyancing transactions.
Using the app, Gorvins’ customers can see the latest status of their property transaction and receive notifications if any action is required. It enables them to acknowledge and return documents electronically rather than having to delay the process.
Lorraine Lockie, Partner and Head of Residential Property said: “Customer satisfaction and delivering a high-quality service is paramount and the introduction of this innovative way of communicating updates, helps us continue to deliver on these goals".
“Our residential property case managers are now able to keep our customers up-to-date in real time on the status of their home sale or purchase. Access to this information at their fingertips significantly reduces the time it takes to action legal documents and significantly reduces many of the frustrations typically associated with the conveyancing process.”
“We want to support our customers in whichever way suits them best, so of course we are more than happy to speak to them on the phone, send out paper-copies or meet face-to-face. We receive great feedback from those able to engage with us via the app and they appreciate the speed and convenience it offers.”
Gorvins’ residential property team has seen strong growth in the last three years, with the number of case managers now reaching 65 and handling in excess of 6,000 transactions each year. Lorraine added: “In spite of our fast-growth, we are committed to maintaining a high-level of service and the introduction of the Gorvins app further supports that commitment”.