"It is important that tenants fully understand how to take action when required and know what their landlord is legally obliged to do, whether they are a private or social landlord."
Broudie Jackson Canter, a North West-based law firm, has launched a drop-in service for tenants who are experiencing difficulties with private or social landlords.
As part of the new scheme, which is based at The Brink in Liverpool city centre, tenants will have the opportunity to receive free expert advice on matters relating to their tenancy agreement.
The sessions, which launched in January and will now take place every other Friday, will offer guidance and support to tenants on issues such as rent arrears, deposit issues, disrepairs (which can include damp and mould), anti-social behaviour, eviction notices and homelessness.
Andy Tyrer, housing specialist at Broudie Jackson Canter who led the first session, said: “Making sense of your rights as a tenant can be a minefield, especially if you receive eviction notices or if a landlord doesn’t respond appropriately to a tenant’s complaints about various problems in the property.
“We usually find that tenants have a number of other related issues, such as welfare benefits, care and support, issues with the police or other family related issues that ultimately may lead to be at risk of losing their home. It is important that tenants fully understand how to take action when required and know what their landlord is legally obliged to do, whether they are a private or social landlord.
“We’re hoping that these new sessions will offer some support to tenants living across Merseyside. With the wide range of expertise within the business, we can make a positive difference directly to tenants or signpost them to the appropriate agencies, if needed and give them expert, unbiased advice.”