"We believe that health and social care providers can best improve services by listening to peoples experiences. "
Chief Officer, Alex Leach
The strategy, which was based on survey feedback provided by both professionals and the public in June this year, sets out the organisation's key priorities for the next three years.
Guided by the mission to work as an independent agent of change working with everyone to ensure voices are heard in decision making for health and social care, Healthwatch Salford will focus on seeking the views of the city's residents, including those who face multiple barriers or are seldom heard - for example, disabled people, the digitally excluded and people whose first language is not English.
Alex Leach, Chief Officer of Healthwatch Salford, said: "We believe that health and social care providers can best improve services by listening to people’s experiences. Therefore, I am pleased to share our ambitious strategy which reaffirms the direction we will take over the next three years outlining the real difference we will make to people’s lives and the services that they receive."
Supported by a team of volunteers, Healthwatch Salford captures people's experiences of local services through surveys, interviews and by meeting people within health and social care venues, such as GP Practices.
The team will work alongside health and social care partners to share feedback and make improvements; ensuring the citizens of Salford are at the heart of decisions made about the city's health and social care services.
To read the strategy in full, visit: https://www.healthwatchsalford.co.uk/report/2021-09-29/our-strategy-2021-2024-0