"We've an excellent team here and the Good rating is something we are all very proud of."
Following an unplanned inspection, the Care Quality Commission (CQC) ruled that St Stephen’s Court in Scotswood was found to be rated as ‘Good” in a number of categories regarding the effective leadership, caring and responsive operations of the home.
St Stephen's Court is a residential care home providing accommodation and personal care to people who have acquired brain injuries, neurological conditions, mental health needs and learning and physical disabilities. It is operated by Careline Lifestyles, an independent provider of high-quality nursing and residential care who operate 9 homes spanning an area from Teesside to North Northumberland.
In the report, CQC stated.
“The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent”.
Manager of St Stephen’s Court, Donna Niles was delighted with the rating.
“We’ve an excellent team here and the rating is something we are all very proud of. We are always looking to improve the quality of care for the people we support and it’s is good to have the positive endorsement of the CQC for the work we do.”
The rating comes at a time when care homes are particularly under scrutiny with the current COVID-19 crisis but as Ms Niles explains, St Stephen’s Court has had steps in place to deal with the threat at least three weeks ahead of the Government advice being issued.
“Our head office has been monitoring the global situation for some time now and implemented early procedures at all our homes to protect our residents and staff before anyone else. These steps are now commonplace in the care sector but we implemented measures many weeks before we were advised do so.”