Zuto beat off stiff competition at the first ever UK Financial Services Experience Awards, scooping the Award for best Business Transformation.
The Awards recognise and reward outstanding achievement in customer experience in the Financial Services Sector – whether that be in banking, investment, insurance or any other part of the sector. The Awards showcase the organisations as well as the teams and individuals within them who are leading the way when it comes to delivering outstanding customer experience.
The winners were selected by a panel of judges made up of industry practitioners. During the morning finalists in each of the categories presented their entries to the judges. Winners were then announced during a celebratory lunch in the afternoon.
Manchester based Zuto, the UK’s leading online car buying expert, was recognised for its approach to transforming its business following an extensive rebrand from Car Loan 4U. Discussing the award win, James Wilkinson, CEO of Zuto, said: “When we developed the new Zuto brand we wanted a name that would allow us to fully convey the experience that we have built around our customers. From the minute a customer makes an application through to our team’s one to one customer handling and right up until they have the keys for their new car, everything is geared towards ensuring this is as smooth and enjoyable as possible. At the heart of this journey is our incredible customer service team, whose dedicated work has allowed us to win this award.”
Congratulating the winners, Neil Copping, Managing Director of Awards International, said: “We are truly inspired by all the best practice showcased at the UK Financial Services Experience Awards. We have seen some outstanding examples from companies who have embraced customer experience and as a result have reaped the benefits in terms of business growth and customer engagement. Today gave us the opportunity to acknowledge those companies and celebrate with both the finalists and the winners.”
Visit www.f-x-a.co.uk/ for the full list of winners and finalists.