"Offering free JRS submissions over the last few months was something that we knew would have a big impact for our clients and it has been well received."
Despite many businesses struggling to offer their normal services as they made the switch to working from home, the Bolton-based firm continued to offer the same level of service customers have become accustomed to.
Daniel Fallows, Director at Gorilla Accounting, said: “We have navigated the last five months pretty seamlessly thanks to our existing infrastructure as a technology led accountancy firm. All our operations have been able to continue as normal, and as a result, client service hasn’t really been affected during the pandemic.
“As the number 1 accountancy firm on Trustpilot, our clients have come to expect consistently high levels of service from us, so it’s encouraging that our team have managed to continue providing the very best service to all of our existing and new clients.”
Gorilla Accounting were able to help their clients by completing and submitting JRS form submissions for free each month during lockdown.
Daniel added: “We understand just how badly some contractors have been hit over the past few months, so we felt it was important that we helped in any way we could. Offering free JRS submissions over the last few months was something that we knew would have a big impact for our clients and it has been well received.”
Since the easing of lockdown measures, Gorilla Accounting has found that sales have bounced back following a lull in the last three months.
The company are now in the process of starting to get their workforce back into the office in a reduced capacity after conducting a thorough risk assessment.
Commenting on just how important it is to get staff back in the office as soon as it is safe to do so, Daniel went on to add: “Whilst we have been able to work from home with no real interruption to business operations, we understand how important it is for our staff to get back into the office for employee morale.
“All of our staff are excited to get back into the office, and we will be operating at around 30% occupancy each week, with staff working on a 1 in 4 week rota to ensure everyone can work safely in our offices.
“Our primary focus is now on growing our business once again, with a particular focus on the contractor and locum market, whilst continuing to develop our employees skills to continue giving our clients outstanding levels of customer-service.”