"We take the time to understand our customers needs on a human, personal level, which online processes can miss. It's this personal approach that engenders trust."
Daniel de Quincey, Branch Manager
The new branch – which is located in The Moot Hall – takes Everyday Loans’ branch network to 64 in the UK. With a geographical reach now spanning from Scotland to the South Coast – and a total 50,000 borrowers – the company received a warm welcome from Mansfields’s residents when it opened its doors last week.
This extensive branch network means that Everyday Loans customers tend to live less than five miles away from an outlet – so they benefit from personal conversations with advisors. It is the only unsecured loan provider to operate in this way.
Everyday Loans in Mansfield provides customers - many of whom have had difficulty paying bills or getting access to credit or managing their money in the past – with a professional and friendly environment to discuss their finances. Committed to responsible lending, it offers a case-by-case approach, expertly tailored for each individual, ensuring that they can comfortably afford repayments.
Daniel de Quincey, manager of Everyday Loans’ Mansfield branch, said: “We have a wealth of financial services experience and our management team knows what it takes to deliver a straightforward, face-to-face professional service. We take the time to understand our customers’ needs on a human, personal level, which online processes and algorithms can miss. It’s this personal approach that engenders trust and builds long-term relationships.”
The company’s Managing Director, Jon Wiggins, said: “Of course, we take credit history into account, but we believe each of our customers should have the chance to build a creditworthy future. We also support them throughout the repayment period and, if after six months the risk has reduced, we do all we can to improve the terms of the original loan.
“It’s this highly personalised approach that makes us most proud - and is indeed the basis of our expansion. Our unique business model and the calibre of our account managers means we deliver high levels of customer satisfaction and we’re very much looking forward to supporting the people of Mansfield with their lending needs.”