×


Home About Contribute Media Kit Contact Sign In
×







.


Finance Industry News

Telesales agency transitions to permanent working from home


Sales Bond is an independent telesales company which specialises in lead generation and until recently had offices in Edgbaston.

Telesales agency transitions to permanent working from home


"We have a good working relationship with the team at Sales Bond and look forward to continuing to work with Nicole as she drives the expansion of her business."
Sean Farnell



A telesales agency has embraced work from home culture by moving out of its Birmingham offices and transitioned to home working as it gears up for a year of significant growth.

Sales Bond is an independent telesales company which specialises in lead generation and until recently had offices in Edgbaston.

The company still holds a registered head office in Cheshire but has now moved all telesales agents to permanently working from home.

Sales Bond was set up in 2017 by managing director Nicole Markham, who has been working closely with Midlands-based accountancy firm Burgis & Bullock, which has offices in Leamington, Nuneaton, Rugby and Stratford-upon-Avon, to develop the business.

Prior to the pandemic the company was on course for 270 per cent growth in revenues and while the firm didn’t hit this target it is now back on its growth trajectory.

Sales Bond suspended 95 per cent of its client’s campaigns from March to August, furloughing all employees apart from managing director Nicole.

The firm has enjoyed a business boosting September and October, successfully brought its entire staff back from furlough and is emerging from the initial five months of business downturn in as strong as a position as at the beginning of 2020.

Nicole said: “Despite a difficult few months as a business we are still growing and with the country embracing remote working it has transformed our operations.

“We had been looking at expanding our office premises pre-lockdown, however now all of our agents are working remotely and we only go into the offices in Chester if a face-to-face meeting is required.

“It has completely changed how we recruit and now our IT systems are even more robust and agile than before.

“I’ve been working closely with Burgis & Bullock over the last eight months and they have kept me proactively informed with what I can and can’t do regarding furlough.

“As a company they embrace technology and have introduced me to Fluidly to keep my credit control tighter and sharper. While Sean Farnell has been a great support with practical, no jargon advice.

“In telesales if you’re profitable for your customers then your business will keep growing,  we’re proud to be delivering results for our clients and I’m delighted that we are back on track.

Sales Bond started working with Burgis & Bullock in July 2018. The accountancy firm provides a full service for the company including compliance, accounts, tax, VAT and pay roll.

Sean Farnell, partner at Burgis & Bullock, added: “We have a good working relationship with the team at Sales Bond and look forward to continuing to work with Nicole as she drives the expansion of her business.

“It has been a difficult year for businesses across a wide range of industries and telesales is no different. But Nicole has been composed in her response to the crisis, taken advice on board and is now in a strong position to continue with growing the business.”

To find out more about Sales Bond visit www.salesbond.co.uk

PICTURE CAPTION: Nicole Markham

.


Finance Business News - The Profit Mindset aims to give small to medium size businesses the four basic principles of how to get to grips with the finance side of their business to help them become more profitable even during the current economic crisis.


New book teaches businesses how to profit and grow

Finance Business News - Although lockdown has hit many industries across the world, some businesses have managed to remain somewhat operational, with supply and demand still existing for some products and services.


Perils of Efficiency Procuring Supplies During a Crisis

Finance Business News - Loubie Westaway joins My Management Accountant with a remit to help clients reduce their corporate and personal tax liabilities through implementing planning strategies and restructuring where necessary.


Yorkshire cloud accountancy firm strengthens team with client tax specialist

Finance Business News - A Nantwich-based entrepreneur has launched a payroll solutions company in lockdown to drive up standards in the temporary contracting industry.


Payroll solutions company launched in lockdown promises to shake up the sector

Finance Business News - Despite the extension of the BBLS and CBILS schemes to 31st March 2021 and Chancellor Rishi Sunak s new 4.


 Bathgate Business Finance urges businesses not to kick the can down the road

Finance Business News - The North East Fund has announced that during 2020, it helped more than 100 regional companies to raise 50m of funding despite the coronavirus pandemic.


 North East Fund hails regional SME resilience






Ten Times Ten

We transform your bright ideas into brilliant digital products.